Shipping Policy

Thank you for shopping with Cat Whiskerer. Below you’ll find important information about our shipping process, delivery times, and order handling.

Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

During periods of high demand, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Times
Estimated delivery times vary depending on your location:

  • United States: 7–14 business days
  • Canada, UK, Australia: 7–15 business days
  • International: 10–20 business days

Please note that these are estimated timeframes and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. From time to time, we may offer free shipping promotions.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.

Shipping Delays
While we work hard to ensure timely delivery, delays can occur due to:

  • High shipping volume
  • Weather conditions
  • Customs inspections
  • Carrier disruptions

We appreciate your patience and understanding.

Incorrect Address Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us as soon as possible at support@catwhiskerer.com.

Lost or Stolen Packages
Cat Whiskerer is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If this occurs, please contact the shipping carrier directly.

Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.

Contact Us
If you have any questions about your order or shipping, please contact us at:
support@catwhiskerer.com.

Thank you for choosing Cat Whiskerer 🐾