Return Policy

🐾 Cat Whiskerer 60-Day Satisfaction Guarantee

We want you (and your cat) to love your purchase. That’s why every order is backed by our 60-Day Satisfaction Guarantee.

😺 60-Day Satisfaction Guarantee

If you're not satisfied within 60 days of delivery, we’ll make it right.

Before issuing a refund, we may:

• Provide usage guidance or tips
• Offer a replacement if the product may be defective

Our goal is to help you get the best possible results first.

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging

We’ll offer a free replacement or full refund.

🚫 Returns & Hygiene Policy

Because our products are used for pets, we do not require returns for used items.

Instead:

• We may ask for photo or video proof to process your claim
• This helps us verify issues while keeping things simple for you

🐱 Product Use Matters

To qualify for the satisfaction guarantee, products must be used as intended:

• Cat grass sticks may take 2-3 weeks to see improvement
• Fur removal gloves work best with consistent, gentle brushing

If you’re unsure, contact us — we’re happy to help you get results.

💸 Refund Eligibility

Refunds may be issued if:

• The product is defective
• You’ve tried the product and are not satisfied within 30 days

We reserve the right to deny refunds in cases of:

• Misuse or improper use
• Fraudulent or abusive claims

Approved refunds are processed within 5–7 business days to your original payment method.

📬 Order Changes & Cancellations

Orders can be modified or canceled within 12 hours of purchase. After that, they may already be processed.

❤️ Our Promise

We stand behind our products and care about your experience. If something isn’t right, we’ll work with you to find a fair solution.

📩 Need Help?

Contact our support team anytime with your order number — we’re here for you and your cat 🐾