Privacy Policy
Last Updated: May 21, 2026
1. Introduction
Cat Whiskerer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website catwhiskerer.com and make purchases from us.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
Information you provide directly:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment processors — we do not store card details)
- Order history and purchase preferences
- Communications with our customer support team
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on site
- Referring URLs
- Device identifiers
- Cookie data and browsing behavior on our site
Information from third parties:
- Marketing platforms including Meta (Facebook/Instagram) and Google
- Analytics providers
- Payment processors including Shopify Payments and PayPal
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and tracking information
- Manage your subscription through Kaching Subscriptions
- Send marketing communications including email and SMS (with your consent)
- Respond to customer service inquiries
- Improve our website, products, and marketing
- Detect and prevent fraud
- Comply with legal obligations
4. SMS Marketing
By providing your phone number and consenting to receive SMS messages, you agree to receive text messages from Cat Whiskerer including order updates, shipping notifications, and promotional offers.
Message frequency varies. Standard message and data rates may apply.
You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@catwhiskerer.com.
We do not sell or share your phone number with third parties for their own marketing purposes.
Opt-in data and consent will not be shared with third parties for their own advertising or marketing purposes. Your decision to opt in to SMS communications from Cat Whiskerer is collected solely to send you messages from Cat Whiskerer and will not be sold, rented, or shared with any third party for advertising purposes.
5. Email Marketing
By subscribing to our email list or making a purchase, you may receive marketing emails from us. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly at support@catwhiskerer.com.
We use Klaviyo to manage our email and SMS marketing communications.
Opt-in data and consent will not be shared with third parties for their own advertising or marketing purposes. Your email subscription is used solely to communicate with you on behalf of Cat Whiskerer.
6. Subscription Services
If you subscribe to our auto-replenishment program through Kaching Subscriptions, we store your billing and shipping information to process recurring charges. You can manage, pause, or cancel your subscription at any time by contacting support@catwhiskerer.com or through your customer portal.
7. Sharing Your Information
We do not share SMS or email opt-in data with third parties for advertising purposes.
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our website and fulfilling orders (including Shopify, CJdropshipping, Klaviyo, Kaching, and payment processors)
- Marketing partners including Meta and Google for advertising purposes, subject to their respective privacy policies
- Legal authorities when required by law or to protect our rights
All third-party service providers are contractually required to keep your information confidential and use it only for the services they provide to us.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your cart and preferences
- Analyze site traffic and usage
- Deliver targeted advertising through Meta and Google
- Measure the effectiveness of our marketing campaigns
You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.
We use the Meta Pixel and Google Analytics on our website. These tools collect data about your visit to help us improve our advertising. You can opt out of Meta's data collection at facebook.com/settings and Google's data collection at myaccount.google.com.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal obligations, and resolve disputes.
10. Your Rights
Depending on your location you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at support@catwhiskerer.com.
11. California Residents (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To submit a request, contact us at support@catwhiskerer.com.
12. Canadian Residents (PIPEDA)
We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian residents have the right to access and correct their personal information held by us. Contact us at support@catwhiskerer.com for any privacy requests.
13. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@catwhiskerer.com.
14. Security
We implement industry-standard security measures to protect your personal information including SSL encryption, secure payment processing, and restricted access to personal data. However no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
15. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
16. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our site after changes constitutes acceptance of the updated policy.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Cat Whiskerer Email: support@catwhiskerer.com Website: catwhiskerer.com